The UAE’s banking industry is governed and supervised by the Central Bank of the United Arab Emirates (CBUAE). You can file complaints to the Central Bank of the UAE if you have a grievance regarding a bank or other financial institution in the UAE.
You can file a complaint by visiting the CBUAE website and filling out the complaint form. You can also reach them through the Central Bank of the UAE Complaints email address or contact number provided in this article.
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Central Bank of the UAE Complaints mail/ email address
The following methods can be used to get in touch with the CBUAE’s Consumer Protection Department:
Through Email: You can send an email with the specifics of your complaint or any questions you might have to [email protected]. The department strives to reply to emails in a timely manner.
Through the mail: You can also mail a letter describing your grievance to the Consumer Protection Department at the following address:
P.O. Box 854 Abu Dhabi, United Arab Emirates.
The Central Bank of the UAE contact number
Call +971 2 691 5533 to get in touch with the CBUAE’s Consumer Protection Department if that’s what you prefer to do. From Sunday through Thursday, from 8:00 AM to 3:00 PM (UAE time), the department is open.
How do I make a complaint to the UAE Central Bank?
By doing the following, you can complain to the Central Bank of the United Arab Emirates (CBUAE):
- Go to www.cbuae.gov.ae, the CBUAE website.
- Select “File a Complaint” from the dropdown menu after clicking the “Consumer Protection” tab on the top menu.
- Complete the complaint form by providing your name, address, and complaint details, including the name of the bank or financial institution and a description of the problem you are experiencing.
- Include any pertinent supporting documents or evidence with your complaint.
- After reviewing your submission, click the “Submit” button.
- You will be given a complaint number, which you should keep for future reference.
Following receipt of your complaint, the CBUAE will conduct an investigation and respond within 15 business days. If your complaint requires further investigation, the CBUAE may take longer to respond, but they will keep you updated and keep you informed of the progress.
Can I make a complaint to the Central Bank of the UAE without giving my name?
In order to receive updates and follow-up information about their complaint, the CBUAE strongly advises complainants to include their contact information when filing a complaint. However, you can still lodge a complaint with the CBUAE even if you are hesitant to provide your personal information or would prefer to remain anonymous.
By checking the appropriate box on the complaint form, you can indicate your desire to remain anonymous when submitting a complaint. It’s important to keep in mind, though, that if you decide to maintain your anonymity, the CBUAE might not be able to give you updates or, if necessary, request more information from you.
Furthermore, if the CBUAE is unable to contact you for additional information or clarification, it may be more difficult for them to thoroughly investigate your complaint.
What is the anticipated turnaround time for CBUAE responses to complaints?
Depending on the complexity of the problem and the volume of complaints received, the CBUAE’s anticipated response time can change. But the CBUAE strives to reply to complaints within 15 business days of receiving them.
Overall, you can file complaints to the Central Bank of the UAE through email address, their official website, or central bank of the UAE contact number.